FAQs
When will my order ship?
We will process and ship orders placed between Monday and Friday before 1:00pm within 48 hours. Orders placed on weekends will be processed within 72 hours on the next business day. Holiday orders are processed as quickly as possible and may take up to 5 business days to ship from our warehouse. You will receive a confirmation email or text after you place your order as well as a confirmation after your order has shipped.
Help! I entered an incorrect shipping address.
If you enter an incorrect shipping address, contact customer service at thelittleonesae@outlook.com right away. Please include your order number and phone number along with the correct shipping address you would like to use. The Little Ones (TLO) is not responsible for package deliveries affected by an invalid or old address provided by the customer.
If it is too late to change an address, you can intercept your package through USPS or FedEx directly. You will be able to do this once your tracking shows that the package is in transit.
Return Policy
Any product purchased from thelittleonesae.com that you are unsatisfied with and is in new/unworn/unwashed condition may be refunded for the full purchase price (to the original purchaser) or exchanged within 7 days. Customer is responsible for all shipping charges. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Please note:
- Products which have been discontinued at thelittleonesae.com will be eligible only for exchange, so they are NON-REFUNDABLE.
- The Little Ones (TLO) reserves the right to refuse to process a return, based on the condition of the returning product.
- Proof of purchase is mandatory, and can take many shapes and forms: order number, receipt, gift receipt, or shipping invoice.
- Items purchased as a gift and returned will be either exchanged, or refunded to the original purchaser, not the gift recipient.
- Refunds will be only be processed through the original mode of payment.
- All international orders, purchases made during Black Friday week, and any items discounted by more than 40% are final sale.
What happens if I find a defect in my The Little Ones (TLO)?
If your item becomes defective or damaged due to a manufacturing defect within the first 3 months, we will gladly help you replace the item. You must email a picture of the defect and proof of purchase to thelittleonesae@outlook.com
What happens if my package is lost in the mail?
Please contact us at thelittleonesae@outlook.com. If you have not received your or and/or there have not been any updates on the tracking. We want to help you find your package and will submit a "Lost Package" request with USPS. The Little Ones (TLO) is not liable for lost or stolen packages.
Are your products OEKO-TEX certified?
Every single one of our products is OEKO-TEX certified. This means that every component comprising our clothing and blankets have undergone a series of rigorous testing to ensure that they have not been contaminated by or in contact with a list of 350 toxic chemicals that are common potential hazards. This is done for the health and safety of our customers and their precious little ones and is a standard we will continue to uphold with each of our items.